A youth group headed to Mexico was saved off a flight for being late – nevertheless, the group’s youth pastor feels the blame is with American Airways.
William Davis, a youth pastor at Clays Mill Highway Baptist Church in Lexington, Ky., stated he and his group of 40 youngsters had been heading to Irapuato, Mexico, as a part of a mission to assist youngsters.
The group arrived to the Cincinnati/Northern Kentucky Worldwide Airport at 5:58 within the morning – two hours forward of their 7:54 a.m. flight to Leon, Mexico on August 7. Nonetheless, the early arrival was met with a chaotic check-in expertise that took an hour and a half, Davis claims.
“I’ve flown with many teams in my 10 years of working as a youth pastor, however I’ve NEVER seen any airline course of a gaggle like this,” Davis wrote on Fb.
“(One other worker) advised (the worker checking them in) to course of all of our 40 tickets after which course of all of our 40 baggage,” he wrote within the publish.
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“The woman whose identify I have no idea tried to run all 40 baggage below my identify,” he continued. “Apparently this technique didn’t work. She then had to return and do it the common approach…”
Davis went on to clarify that the one lady serving to them had to return and examine within the 40 members of the group once more, taking on treasured time.
As soon as the teenagers had their tickets, they “ran to the gate,” after getting by safety. Nonetheless, they had been too late.
“These children needed to increase $1,500 to go on this journey, they usually missed two days of it.”
“The woman on the gate (Jennifer) advised us that the door was closed and that we couldn’t get on the airplane that was sitting proper there as a result of we had been three MINUTES LATE,” Davis wrote.
Davis stated he begged the airline crew member to let the youngsters, who had saved for 2 years to boost the cash for the mission journey to Mexico, on to the airplane.
As an alternative the youth group watched from the window as floor crew eliminated their baggage from the airplane.
“She despatched that airplane with out 40 passengers,” Davis stated in an interview with the Lexington Herald Chief.
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Davis stated they had been capable of e book a flight for the following day, however the stranded group needed to shell out $880 on 11 resort rooms in Cincinnati for the night time, and wasted $530 on the 11 resort rooms they’d already booked in Mexico. Additionally they needed to provide you with $320 for breakfast the following day, the Herald reported.
“They didn’t supply any help for something,” he stated to the Herald.
“These children needed to increase $1,500 to go on this journey, they usually missed two days of it,” he stated.
Davis claims the airline representatives he has contacted advised him it was the group’s “fault that we had been late, and so there’s nothing they will do,” the Herald reported.
American Airways advised Fox Information it is investigating the incident.
“We’re conscious of the problem, and our buyer relations staff has reached out to Mr. Davis to acquire further particulars of what transpired on the airport. Our [Cincinnati airport] staff can be reviewing these allegations. We by no means need to disrupt our clients’ journey plans, and we’re sorry for the difficulty this prompted. The group was rebooked on a flight the following day.”
Davis stated the dad and mom are submitting complaints with the airline, however he desires the service to take duty.
“I need them to confess that it was their fault,” Davis stated. “We had been simply making an attempt to get there to do one thing for the Lord. Their mistake hindered our journey.”
Davis famous that is the primary time within the 10-year mission journey historical past that he has booked with American Airways.
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Although the group made it to Mexico and had a good time, the nightmare journey continued — the airliner misplaced three baggage.
“Mine continues to be en route,” Davis stated Friday night time, the Herald reported. “They did discover it at the moment in Cincinnati.”
Davis didn’t instantly reply to Fox Information’ request for remark.